Why can't I import a report template?

If you are having issues importing a report template from ItemPath.com or from a different ItemPath environment, it’s possible that the environment where the template was exported from is on a newer version of ItemPath than the one you are running. You’ll want to update ItemPath to the latest version to get the benefit of new features. 

You can find release notes for the latest version of ItemPath here. 

For cloud customers, you can view your ItemPath profile page to determine when your next software update is scheduled. 

For on-premise customers, you can find information about performing a software update here. 

For more information about software updates, please refer to our Support Services policy or reach out to support@itempath.com.