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Support
- What authentication does the ItemPath API use?
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Account & Licensing
- How can I add a product to my ItemPath license?
- What happens if my ItemPath license expires?
- Where do I enter my new license?
- Where do I find my license expiry date?
- Why does an On-Premise license cost more than Cloud?
- What is included in ItemPath's Service Level Agreements?
- How does renewing an ItemPath license work?
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Installing & Updating
- What is required to install ItemPath?
- When does ItemPath get updated?
- How do we prepare for a Production system upgrade?
- How do I restart ItemPath?
- How long does ItemPath store data, and when does it back up?
- How much disk space is ItemPath using?
- Can I allow ItemPath to use HTTPS on-premise?
- How do I restart Docker?
- How do I make and restore a backup of ItemPath?
- Do we need to back up connection configurations?
- How do I fix a "permission denied" error from Docker?
- How can I generate Docker logs?
- How do I upgrade ItemPath to a specific version? (On-Premise Only)
- How do I compare which version of ItemPath we're using in production versus our test environment?
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Power Pick Connections
- Verify the CEU Web Services Interface module is set up in Power Pick for use with ItemPath
- How do I set up the Power Pick database (SQL Server) to accept remote connections via IP?
- How do I fix a 504 error saying "The connection to an upstream server timed out"?
- Why am I getting an error from Web Services saying "User must be logged in to use order management!"?
- Why am I getting an error from my MSSQL connection?
- Why is my Web Services connection failing?
- How can I check if the Web Services endpoint is working?
- Why can't ItemPath reach Web Services?
- How do I restart Power Pick services?
- Why is ItemPath not able to connect and write to the SQL database?
- Where can I find the settings and logs for my Power Pick / Web Services connections?
- Power Pick Integration Requirements for ItemPath
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Users & Permissions
- How do I reset my password?
- How do I set up a new user?
- What is the application user type?
- Why are links to ItemPath not working?
- Why am I not being redirected to the dashboard after logging in?
- How do I restrict a user to the Dashboard only?
- How to use the Warehouse Material Quantity column for multiple warehouses
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Data Push & Data Pull
- How can I filter out certain transactions?
- How can I test my integration?
- How does Data Push handle timeouts?
- How long does it take for a transaction to send?
- Where can I check for error logs?
- Why am I seeing multiple transactions for the same order?
- Why are there two types of pick and put transactions to filter by?
- Why are transactions failing to send?
- Can I receive Data Push transaction keys in a certain order each time?
- Why do I see "Breakdown data provided in order lines is missing or excessive in order [ID] regarding the concerned material property" in Power Pick?
- Order Creation Failed
- Data Push isn't picking up transactions with export state 6 "Not to be exported"
- What kinds of transactions can be sent to an ERP?
- Is there a way to create a count order to validate empty bins?
- Transactions are not being sent via Data Push
- Testing Your Data Pull Integrations
- Testing Your Data Push Integrations
- Data Pull Filter Error with Fiix Integration (Epoch ms)
- What's the difference between Manual Run and Manual Pull?
- Jobs Hanging in ItemPath
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API
- What is an API?
- What authentication does the ItemPath API use?
- How do I log in to the API?
- How long does my token last?
- What is the difference between a transaction and an order?
- What happens when a deviated quantity is recorded?
- How many orders or materials can I create at one time?
- How can I filter my GET calls?
- What does my API error message mean?
- How do I set up SSO?
- Can I add image files to materials via the API?
- 400 Bad Request - Invalid/malformed JSON in request
- 502 Bad Gateway - Slow Power Pick Connection
- Managing Material Holds
- Resolving "No Token Found" in OAuth 2.0 Connections
- Why are new Orders not coming through?
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Reports
- How can I check error logs in ItemPath?
- Where can I find what the data in report columns means?
- How can I get my reports sent to me automatically?
- What calculations can a report perform?
- What filters should I be adding to my reports?
- How are ItemPath reports different from Power Pick reports?
- Where can I get a list of completed orders?
- Can I move a report to a different environment?
- Where did my transactions/history records go?
- How can I build a report on Work Order Line data from Power Pick?
- Why can't I import a report template?
- Can we sort or filter data between multiple VLMs?
- How can I identify material shortages?
What authentication does the ItemPath API use?
The ItemPath API uses token-based authentication in order to validate user access. This is OAuth 2 standard. In order to make requests through the API, you must include an access token in the header of the API request.
To receive a token, you must first log in to the API. You can do this using the login API call. Your JWT tokens will be returned on a successful login. For more information and examples of these tokens, see the full documentation or see the lesson in the API course.
In addition to logging in with a secure ItemPath user, it's also possible to use SSO. Check out this guide to see what's required for Azure MSAL SSO configuration.
Resources
To learn more about ItemPath and see it in action, please book a demo with our sales team. In the meantime, here are some of our popular articles and key topics.
Book a Sales DemoAPI
Authentication
The ItemPath API uses token-based authentication in order to validate user access. This is OAuth 2 standard.In order to make requests through the API, you must include an access token ...
API
How do I log in to the API?
Before being able to access endpoints in the API, you'll need to have a username and password. The default user and password is available during the install process. Otherwise, you'll ...
API
How long does my token last?
When you log in using a regular ItemPath user, you receive two tokens. Access token: This token is used to authenticate your requests to the ItemPath API. It expires after 15 ...