To keep ItemPath up-to-date, we release updates on 7-week schedule, with patches in between as needed.
To subscribe to release notes, enter your email here: https://itempath.com/product-updates#subscribe.
The release notes subscription email is sent every 7 weeks and may not reflect the exact same version of ItemPath in your environment. Release notes for all versions are always available on our Product Updates page.
Cloud Hosting
For test environments and for customers without a Service Level Agreement (SLA), updates are applied automatically. For production environments of customers with an SLA, updates are never applied without notice.
Here's the schedule for automatic updates:
Customers without an SLA: Production environments are updated every 14 weeks.
Customers with an SLA: Test environments are updated every 7 weeks. Production updates, can be scheduled according to your SLA level.
- Support Level 1: Upgrades can be scheduled between extended support hours, 9am-10pm EST. Weekends are available if added to support agreement.
- Support Level 2: Upgrades can be scheduled between support hours, 9am-10pm EST. Weekends are available if added to support agreement.
- Support Level 3: With 24/7 support, you can schedule your upgrade at any time.
Updates usually take under 2 minutes to apply. Logged-in users may see a brief disruption in service, but ItemPath should automatically resume once the update is complete, with a message saying a new version is detected and to refresh the page.
When ItemPath is first installed, the support team will ask for a list of contacts to notify about updates. Once an update is applied, an email is sent which includes the following:
- The new version number
- A link to the release notes
- The access code and link to your company's profile page, which includes:
- The date of your next scheduled update
- Past update version numbers and dates
- A button for requesting a scheduled software update (SLA only)
On-Premise Hosting
If you have an on-premise installation of ItemPath, your team is responsible for performing software updates.
Recommended Schedule
Updates to your production environment are recommended every 21 weeks.
If you have a test environment, we recommend updating approximately every 14 weeks to validate new features before updating production.
How to Update
Updates typically take under 2 minutes, and the instructions vary based on whether you are running ItemPath 2 or ItemPath 3. See the related articles below to find the relevant instructions for your installation.
Important: Notify Us After Updating
To help us provide the best support, please email us every time you complete a software update. This allows us to keep your records accurate so that we can address support tickets accurately and efficiently. Please include:
- The date of the update.
- The environment (production or test)
- The full version number (e.g. 3.4.6), which you can always find in the footer of your ItemPath application.
Keeping ItemPath Up to Date
In order to support you effectively, we require that your ItemPath production and test environments be kept up to date.
Customers with an SLA: To prevent a disruption to support services, Production and Test environments must be running a version of ItemPath no more than two (2) years old.
Customers without an SLA: To prevent a disruption to support services, Production and Test environments must be running a version of ItemPath no more than a (1) year old.
