How does renewing an ItemPath license work?

You have likely started to receive renewal notices for your ItemPath license, and if applicable, your support agreement. If you purchased ItemPath directly, you'll receive an email with a quote for the products up for renewal, detailing where to send a Purchase Order when ready.

If you purchased ItemPath through a dealer, they should be reaching out with a quote to renew ItemPath. Depending on your billing cycle, this may be bundled with other Kardex products or support packages.

If you haven't received renewal information, check with your dealer or our team at support@itempath.com.

Upon receipt of a Purchase Order, your ItemPath license will be renewed. You'll receive confirmation of the update via email.

What if my License has Already Expired?

You can still renew your ItemPath license, but until then, ItemPath will no longer be running.

If ItemPath is installed on-premise, all your settings (i.e. reports, dashboards, workflows, users, etc.) will be saved as-is until ItemPath is reactivated. However, cloud installations will be permanently deleted one month after expiry.

In most cases, a support agreement will expire at the same time as an ItemPath license. This means that you assume responsibility for any issues as a result of the lapse.