-
Support
- Why am I getting an error from Web Services saying "User must be logged in to use order management!"?
-
Account & Licensing
-
Installing & Updating
-
Power Pick Connections
-
Data Push & Data Pull
-
API
-
Order Processor
-
Reports
-
Snapshots & Dashboard
-
Workflows
Why am I getting an error from Web Services saying "User must be logged in to use order management!"?
Issue:
ItemPath is receiving this error from Power Pick: "User must be logged in to use order management!'.
Resolution:
Restart the Power Pick Cross Enterprise Unit Service.
This error usually means that Power Pick has lost the web services session. This can sometimes happen if Power Pick was upgraded.
Try this Simple Potential Fix
In Power Pick > Cross Enterprise Unit Parameters > 03 Web Services Enabled
- Change this setting to FALSE and save.
- Change the setting back to TRUE and save.
Confirm Credentials
If that workaround does not resolve the issue, double-check that the Power Pick user credentials entered in ItemPath are correct (Settings > Kardex > Power Pick Web Services Connection).
Restart the Power Pick Cross Enterprise Unit Service
If the issue is still unresolved, the Power Pick Cross Enterprise Unit Service should be restarted from the list of Windows Services.
Alternatively, you can use a command to stop and start the Power Pick Cross Enterprise Unit Service.
Batch file to stop service (filename.bat):
net stop PowerPick.CrossEnterpriseUnitBatch file to start service (filename.bat):
net start PowerPick.CrossEnterpriseUnitIf you're having issues with the service stopping, you can use CMD file to kill task (filename.cmd):
taskkill /IM "GP.CrossEnterpriseUnit.exe" /F
pause
Resources
To learn more about ItemPath and see it in action, please book a demo with our sales team. In the meantime, here are some of our popular articles and key topics.
Book a Sales DemoPower Pick Connections
Why is my Web Services connection failing?
If you are getting an error from Web Services saying "Web Services is not installed", there may be several reasons for this, as there are several steps that need to ...
Power Pick Connections
How can I check if the Web Services endpoint is working?
Use the link below, replacing [IP] with the IP address of the Power Pick Cross Enterprise Unit.http://[IP]:1353/GP.CrossEnterpriseUnit.Integrator/ISession2If the Web Services endpoint is working, the link will return an XML file. ...
Power Pick Connections
Verify the CEU Web Services Interface module is set up in Power Pick for use with ItemPath
A requirement for creating orders in ItemPath—with the ItemPath API or apps like Cycle Counts, Order Builder, or Order Processor—is Power Pick's CEU Web Services Interface module. This is ordered ...