Support
Why am I not being redirected after logging in?

Why am I not being redirected after logging in?

Issue:

After logging in to the ItemPath UI, the page doesn't redirect to the dashboard.

Resolution:

Clear your cache/cookies on your browser.

After upgrading to ItemPath versions 2.9.5 and up, you have access to new user permissions that affect what you're able to access in ItemPath. Clearing your browser's local storage enables the rules that determine what you can view are able to function properly.

This is likely only something you'll need to do once, after an upgrade from version 2.9.4 or earlier, but there's no harm in clearing your cache regularly after each update. Just keep in mind that your dashboard may take a moment longer to load the first time afterward.

Take a look at this guide for help with clearing your browser's cache.

Resources

To learn more about ItemPath and see it in action, please book a demo with our sales team. In the meantime, here are some of our popular articles and key topics.

Installing & Updating

When does ItemPath get updated?

To keep ItemPath up-to-date, we release updates on 7-week schedule, with patches in between as needed. For test environments and for customers without a Service Level Agreement (SLA), updates are ...