Why can't ItemPath reach Web Services?

If ItemPath is unable to reach Web Services, there is usually a network issue that needs to be resolved.

Using network tools, check your network traffic to verify that you are seeing requests from the ItemPath IP address.

• - For Cloud installations, this IP will be sent to you in your welcome email
• - For On-Premise installations, this IP will be where ItemPath is installed

If traffic can be seen from ItemPath, you can then test that the Web Services public IP/port is reachable.

Next, check the following:

• - Is the dedicated IP and port number (if changed from the default port 1353) for your machine running the Power Pick Cross Enterprise Unit service correct?
• - For ItemPath hosted in the cloud, is the dedicated IP address a public IP accessible outside of internal networks?
• - Has port forwarding has been set up for the correct IP/port number?
• - Has the ItemPath IP address been whitelisted in the firewall rules?