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- How do I fix a 504 error saying "The connection to an upstream server timed out"?
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How do I fix a 504 error saying "The connection to an upstream server timed out"?
Issue:
You are getting a 504 error saying "The connection to an upstream server timed out", which means ItemPath is unable to connect to PowerPick.
Resolution:
Check that the IP address and port number are correct, and that the username and password are consistent with what's set up in PowerPick. If the connection still fails, check that there are no network rules or firewalls blocking the connection.
You can check your PowerPick connections' configuration details in ItemPath's settings, in the Kardex tab. Testing the connection will confirm which connections are failing (the MSSQL server and/or the CEU Web Services Interface).
Resources
To learn more about ItemPath and see it in action, please book a demo with our sales team. In the meantime, here are some of our popular articles and key topics.
PowerPick Connections
Connecting to Power Pick
ItemPath connects to Power Pick in two ways: with the rule engine, and directly to the MSSQL server. Pictured below is the technical overview of these connections and ports. ...
PowerPick Connections
Why am I getting an error from my MSSQL connection?
If you're unable to connect to your PowerPick SQL Server, check that the server is set up to accept remote connections via IP. For more details on how to set ...