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Account & Licensing
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Installing & Updating
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Power Pick Connections
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Users & Permissions
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Data Push & Data Pull
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API
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Reports
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Snapshots & Dashboard
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Workflows
Resource Central
Find the answers you need to get the most out of your software.
Power Pick Connections
How do I fix a 504 error saying "The connection to an upstream server timed out"?
You can check your Power Pick connections' configuration details in ItemPath's settings, in the Kardex tab. Testing the connection will confirm which connections are failing (the MSSQL server and/or the ...
Power Pick Connections
How do I set up a floating IP as the default gateway?
With cloud customers, we need to make sure that data flows correctly to the DIgital Ocean floating IP address. We use a floating IP address (otherwise called a reserved/static IP ...
Power Pick Connections
How do I set up the Power Pick database (SQL Server) to accept remote connections via IP?
Setting up SQL Server to accept remote connections via TCP/IP is a requirement for ItemPath to connect to Power Pick (if your Power Pick database is hosted using Microsoft's SQL ...
Data Push & Data Pull
Why are transactions failing to send?
If transactions are failing to export, it is likely due to an error with the connection to your ERP software. View the Logs tab of the Data Push integration to see ...
Workflows
How many actions can I have in a workflow?
The amount of actions you can have in a workflow is unlimited, but the more actions you have, the longer it will take for the workflow to complete. Keep this ...
Workflows
How do I use a workflow to automatically resend failed attempts in Data Push?
You can set up a workflow to resend failed attempts in Data Push by adding the Data Push action. This action only works with a History-themed report, and will resend the ...
