Resource Centre

Find the answers you need to get the most out of your software.

Snapshots & Dashboard

Can I add an average line to a chart?

A dashboard widget is not able to calculate an average line for a chart. However, you can add target lines to a bar chart to help visualize goals. For bar charts ...

Power Pick Connections

Why is my Web Services connection failing?

If you are getting an error from Web Services saying "Web Services is not installed", this means that the CEU Web Services Interface module is properly set up in Power ...

Power Pick Connections

Why am I getting an error from my MSSQL connection?

If you're unable to connect to your Power Pick SQL Server, check that the server is set up to accept remote connections via IP. For more details on how to ...

Power Pick Connections

Why am I getting an error from Web Services saying "User must be logged in to use order management!"?

The Power Pick Cross Enterprise Unit Service should be restarted from the list of Windows Services.Alternatively, you can use a command to stop and start the Power Pick Cross Enterprise ...

Power Pick Connections

How do I fix a 504 error saying "The connection to an upstream server timed out"?

You can check your Power Pick connections' configuration details in ItemPath's settings, in the Kardex tab. Testing the connection will confirm which connections are failing (the MSSQL server and/or the ...

Power Pick Connections

How do I set up a floating IP as the default gateway?

To set up a floating IP as the default gateway, use this script: sudo bash ~/ItemPath/scripts/floating_ip.sh Or, from the ~/ folder: sudo bash ItemPath/scripts/floating_ip.sh This will resolve errors caused by the IP address changing. ...